FAQs

My Pet's Stay

What do I need to bring along with my dog? 

We provide raised beds and bowls for each suite. You are welcome to bring your own bedding, toys, treats, or anything that you think will make your pet's stay more comfortable! 


Will you administer medication? 

Yes! Please leave detailed instructions when checking in and we will make sure your pet is provided with the right medication each day at no extra charge. 


How often is my dog let out? 

Your dog will receive at least four potty breaks, as well as a late night potty break. If your pet likes to play with other dogs, daycare is included in our boarding rate so he/she would be out with the other daycare dogs throughout the day. 


Can I bring my own food, even if it requires refrigeration? 

Absolutely! We are able to feed anything from home cooked or raw meals to their own kibble. Additionally, if you would prefer that we feed your pet our kennel food, we provide Nature's Select, which is a high quality, premium kibble, at no additional cost.


Policies

What vaccinations do you require? 

We require the DHPP (distemper/parvo), bordatella, and rabies vaccinations. You can email vaccination history to us at info@palmettopetcenter.com, have it faxed to 864-877-3388, or we are happy to call your vet prior to your stay. 


How is boarding charged?

First day of boarding is charged regardless of when you check in. If you pick up your pet prior to 10AM, you will not be charged for that day. 


What is your cancellation policy?

We require 72 hour notice for a boarding reservation cancellation or you will be charged a $40 cancellation fee. 


What are your holiday hours and policies?

We are open regular hours on all holidays except for Thanksgiving and Christmas (we will still be coming in to care for your pets, of course!). Boarding over holidays is an extra $10/pet on the holiday day only.

Services

Do you offer any additional services besides daycare and boarding? 

Yes! Here is a list of some of the other things we offer here through Palmetto Pet Center with a brief description of what each entails. Please give us a call or shoot us an email if you have any questions!


  • In Home Pet Sitting: Our sister company, Better Than Boarding, has a decade of experience catering to your pets in their own homes. BTB offers dog walking, potty breaks, litterbox cleaning, feeding, and whatever else your pet may need. 
  • Grooming: We provide full grooming services (haircuts, baths, trims, etc.)! Give us a call for an exact quote on the service you are looking at for your pet. 
  • Doggieventures: Doggieventures is our dog hiking program. Your pup will love hitting the local trails (on leash) and will have the opportunity to swim (weather permitting) and romp around with canine companions.